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Wintergarden Pavilion Information
Wintergarden Pavilion is one of Auckland's iconic café, function and event venues, set in the lush gardens of Auckland Domain.
Stylish, elegant, and being centrally located in Auckland, makes Wintergarden Pavilion a beautiful and popular venue for weddings and private functions.
Avg Food Spend
$$$ per person
Take Away Service, A La Carte Menu
Wheelchair Access, Disabled Toilets
It has been a while since my last high tea. Broken leg is quite restricting on the travelling side of things. However I managed to venture off to Wintergarden Café in the Domain. It is a beautiful setting for high tea, nice greenery and a private high tea room.
The service was very friendly and the main thing you notice when you get to the table is all the Dilmah croquery. It is nice to see a whole set, it really makes a difference to the table setting especially with the official Dilmah menus as well.
I think whilst I am on the subject I will talk tea. Possibly the best service of tea so far of all the high teas. With the tea timers, specially designed teapots and a full explanation from the wait staff on how to use the set and how to get the best out of our tea you could tell that somewhere along the way the staff had been really well trained.
The food was curious, not taste wise but I was a little confused with the quantity. There were 4 of us on this occasion and our 1 tier was delivered. It contained 4 rounds of sandwiches, a couple of smoked salmon vol-au-vents, a couple of quiches, 4 lamingtons, 4scones, 4 amoretti biscuits and 4 mini sweets.
Between four people it was probably the smallest amount of food I had received in all my high teas. The main problem was the mini sweets. We looked around and seemed to see the tables of 2 had the same amount as us; it’s hard to share 4 tiny sweets between 4 people when they are all completely different. We did question it but was told it was correct.
Anyway that aside the food was pretty simple but tasty. They don’t set the world on fire but it is enjoyable for what it is. Sandwiches were half ham and half tomato and lettuce which were fairly plain. Then as you can tell from the picture this continued and there was nothing out of the ordinary.
We did enjoy it though despite it being a little lightweight. Tea was the highlight though.
I had a very peculiar lunch at the Wintergarden Pavilion. Ordered the Caesar salad with anchovies and sundried tomato. What arrived was a bowl of dressed lettuce with weirdly textured (stale? packaged?) croutons and, worst of all, a cold poached egg on top. It was pretty inedible, as well as missing the crucial ingredients.
When I enquired, my salad was whisked away and I was told they were making a new one. The new one had anchovies and sundried tomatos (yay), another chilly poached egg straight from the fridge (boo), and twice as much dressing and twice as many dubiously salty croutons. Not what you want or expect for nearly $20.
On the upside, the service at the Wintergarden Pavilion was fine, and apologetic once the salad mistake was pointed out. The toasted sandwich and lamb salad my companions ordered were unobjectionable. But the food felt too pre-prepared or pre-packaged for the price and style of the cafe. It's not that hard to get a Caesar salad right, or to freshly poach an egg. We left without coffee or sweets. A disappointing food experience.
I am sorry to say that my parents and I had a very similar experience on Sunday to liltgerkins review a month earlier. The food was barely warm, and the eggs partially raw. We had the distinct feeling the meals were pre-prepared and then microwaved (apart from the raw egg part which left us puzzled). On a positive note, the coffee was good. After talking to the waiter about the raw eggs he comped us 1 coffee - however this did not really go far to compensate for 3 substandard meals at around $17 each.
Sad to see that nothing has been done about the food here since the last bad review. A real shame for such a lovely iconic location.
We went for a late breakfast one Sunday unfortunately my Eggs Bene was completely cold (including the slightly burnt muffin). The eggs of the German style breakfast were partially raw. Then to top it off we found a hair under some of the German Breakfast at the end. Apart from those few things it could have matched the coffee and been really nice.
The worst part was that the manager did not want to come out and apologise and when he did he told us that the hair may have been ours or it could have blown into the food because we were sitting outside. All we wanted was an acceptance that the food was not up to standard. Perhaps a course in customer service would be a good idea.
We stopped in for a coffee on a busy Mothers Day. The coffee was great and it was very pleasing to see the refurbished cafe becoming popular. I will be back!
Decided to grab a quick lunch at the cafe in the Winter Garden Pavilion and was actually really surprised in how good it was! Definitely recommended!!
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