Orphan's Kitchen

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1 review
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118 Ponsonby Road,
Auckland,
1010

(09) 378 7979

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Reviewer Foodite
9/11/2013
As a local and regular diner along the Ponsonby strip we would not go back to this restaurant. Main reason is the attitude and lack of service from the owner when dealing with a guest complaint. In particular a dish which on the menu read gnocchi and milk fed lamb turned out to be gnocchi, lots of pea's and so little lamb it easily (seriously all of it...we photographed it!) fitted into a dessert spoon. On mentioning this to the waitress she and her colleague agreed it was very small and on checking the menu agreed it was a bit misleading. We asked them (nicely)to take it away as not happy with it. Owner came over and spent quite some considerable time justifying the description on the menu, the fact that no-one else had ever said anything critical about that dish up till now, and for $25 that is all the meat they can serve (unless you want to pay $35 ...he mentioned) On paying the bill he insisted that he would not take that dish off (our bill for the two of us was not small at $180). And he continued to justify his position. At which point I realised I was fighting a losing battle with someone who just had to be right. A shame really. On a positive note I must say the two waitresses when we left were genuinely apologetic and great at looking after us at the table. Thanks. Maybe the owner can go on a hospo course or check out how they do it at the other restaurants nearby.
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