Westfield St Lukes Shopping Centre,
80 St Lukes Road,
(09) 815 3333
Add a User Review for
Add your own review of this
Last night was the third time my partner and I went to this restaurant. Moas Nest is an extremely comfortable and great place to go when you're hungry because the food is amazing. I have no qualms with the food, when it's what you've ordered.The first time I went to the restaurant, my partner ordered a salad with no tomato. Now, I know that you can take the tomato out, but how hard is it not to put tomato in in the first place? The waitress even wrote it down. Not to mention - it just gets wasted. We brought this up to the manager who brought us our food and he immediately argued that we did ask for tomato. He didn't hesitate, he just said no, we ordered the salad WITH tomato. And he was incredibly rude. Fine. Waste your tomato. It also took around 40 minutes to get out to us. We were rattled by the pathetic response from the manager for the rest of the evening.A few months go by, we come back to the Moas Nest and the food comes out so quick and correct and good. My partner ordered the exact same thing, the salad with no tomato. No rude manager in sight either.The third time we returned we order the exact same meal as the second. We know what we want already. There's a young woman in training, but the manager from our first dreadful experience is taking our orders. Surely nothing can go wrong though. Not only do they get my partner's order completely wrong this time, but when I point this out to the manager HE TELLS US MY PARTNER MISPRONOUNCED HIS ORDER. He then tells us that he knows what he heard, and despite my denial that my partner does not get his order wrong when he comes here, this manager denies any incorrect order being taken. Not to mention he spoke over me repeatedly when I was trying to make a complaint. To make it okay my partner asked for them to put noodles on top of my partner's order so it slightly looked like what he wanted. Cheers...Utterly terrible customer service skills. Managerial training strongly suggested. Amazing food.
Went to Moa's Nest for dinner before our movie with a group of friends and I will NEVER return (July 2012). The fish and chips were horrible, the fish, clearly frozen, was rubbery and tasteless. The 'salad' on the side was wilted with a few sad pieces of carrot on top (they was actually bendy). My friends had similar comments about their meals. Don't go, really not worth it at all!
We ordered and waited for 40 minutes for our pizza’s, then after asking the waitress why it was taking so long we were told they had mixed the table numbers up and sorry it would be another 15 minutes, when they arrived the pizza’s were over cooked -one of them was so hard you could tap it on the plate like concrete. Less than 2 minutes passed and the waitress came back and told us we need to leave in ten minutes as they had a private function starting at 8 o’clock. Would I like the meal packed up as a take away? We had come all the way from Papakura and were not happy. Not impressed with the food or the service at Moa's Nest.
Went for a quick bite before a movie and ordered the platter. Unfortunately this turned out to be the most ghastly plate of food I think we have ever been served anywhere. The cheese which was meant to be feta was off and made us gag therefore we could not eat the seafood as we couldn't trust that this wasn't going to make us ill. The sauce poured over half the plate was unidentifiable and certainly not appreciated. On mentioning the above to the barman (possibly the manager) no apology was offered. Instead, the chef was told, in front of us, to have a word with the suppliers. I somehow don't think that this is going to make a difference to the standard of food served here nor to the level of service. We will definitely find somewhere else to eat before a movie in future.
Went in for dinner and had the vegetarian crepes just delicious! Friend had the fish and chips which was a huge plate and she could not finish them all but very tasty too. Decided to stay and listen to the DJ who was really good. The bar staff were very friendly and they were accommodating with virgin cocktails. The place has a pool table which is great and the manager moved it out into the main area so we had more room to play. Nice to know there is somewhere with easy parking, good food and friendly staff. On less positive note: have to go up and order your food and drinks but did not ask if could run a tab? The wine selection is not great which is why we went with the cocktails, one of the bar girls seemed a little confused with one of the cocktails but the manager was great and made them and apologized. overall it is not fancy but it has a nice atmosphere and were made to feel welcome, pub food, pub decor. Will be going back if just to try those crepes again!
Purchased the half price vouchers online yesterday and enjoyed a nice afternoon out BUT would have to say that the place is looking very tired and bathroom looked like it had not seen a mop in far too many weeks. The corn fritters were deep fried to a veritable crisp and were returned to the kitchen. The lighting was so meagre we could barely see our meals and our request to have the unused lighting over our table switched on was ignored (or forgotten). Although a staff member did approach our table once meal was served to ask how it was, we did have to order our meal at the bar and collect our own eating utensils. I thought the pricing was reasonable and the presentation of food was good, but taste was average. Salmon a little over-cooked, lamb burger not particularly lamby, and the aforementioned corn fritters frazzled in the deep fryer. Butter chicken was good, Thai beef salad was good, and roast pork was OK. French toast was tasty but serving was minuscule - literally 2 pieces of a french stick ungenerously cut - and served with large but cheap chewy bacon. On the positive side the staff were generally nice and the corn fritters were replaced with french toast free of charge, kids downed the choc frappes quickly, and the undercover parking was a bonus on a wet day. Would not go again at full price but may consider it at the discounted online price now we know which dishes to avoid.
Went to Moa's nest last night (Wed).
Firstly, barely anyone in the place. But despite this we had to go to the bar to order our meals, even though we were sitting in the restaurant area.
Ordered the platter for starter, two prawns with heads on were tough and chewy, obviously frozen as was the calamari, mussels were cold.
Ordered the fish of the day, Snapper which I seldom eat as it is so expensive, so is a treat. It arrived and had obviously been frozen, the skin was on and the flavour of the whole meal was disgusting. Served with big chunks of carrots and a tomato sauce. It was so bad I sent it back.
To top it off the cost was very expensive for what was offered.
Will never go back again
One of our friends recommended Moa's Nest to us last month. We had never heard about it.We thought we will try it out and went for drinks and dinner on a Thursday night.We were happily acknowledged by the girl near the bar who quickly went behind the bar to take our orders. She was friendly and knew ins and outs of the food and drinks menu.shortly we were served our drinks and pizza bread. Pizza bread was fresh and nicely baked.we ordered lamb shanks and chicken Thai salads . they both were delicious. The male bar manager visited us during our meal and asked "is every thing alright" over all it was an excellent experience.The place is huge with nice music system and smoking balcony.Moas Nest is the place I will like to be every weekend> great service
The views contained in these user reviews are not endorsed by View in any way and are provided by users who wish to publish their independent views of the respective establishment.
View past user reviews for this venue/film.