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46 Cheltenham Road,

(09) 445 0305

McHughs Of Cheltenham Information

Disabled Facilities
Wheelchair Access, NO Disabled Toilets

McHughs Of Cheltenham User reviews

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Reviewer Kas
Such a shame this venue is owned by someone clearly in it for the money and not the love. I have been dining at McHughs since a child and enjoyed great family functions there - I was devastated when we had the worst event experience of my life on my wedding day and the lead up to it. The location and the chef are the only things McHughs has going for it. From appalling lack of attention to detail, blatantly ignoring very clear event briefing instructions, unhelpfulness re. Venue theming, leaving our props and flowers on their smelly rubbish bins outside in the heat of the day and harassing us first thing the morning after our wedding to collect and damaging the remainder of our cake are just a few examples of shocking customer service. Not nice people to deal with - especially on one of the most special days of your life.
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Reviewer Florence58
My daughter and I have recently had the misfortune to deal with the proprietor of McHughs, when trying to arrange my daughter's wedding reception. I can honestly say we have never come across such appalling customer service. This gentleman was so extremely rude, off-hand, unhelpful and dismissive in our dealings with him that we decided we could not entrust an occasion as important as a wedding to his establishment.

When I phoned to politely advise that we had decided not to proceed, he said "Good" and hung up!

My daughter had her heart set on this venue, because of a long family association with the area, and because of the superb location. We were willing to pay whatever was necessary to ensure a wonderful event, and had never been anything but polite and friendly in our enquiries. We have no idea why our business was unwanted, and the whole experience has been most unpleasant.

A long-established venue like McHughs, sitting in arguably the finest location in Auckland, should be the best of the best in every way. Alas, it is far from that!
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Reviewer Anonymous
The Management has obviously change since 2004 when I got married there. I had a wonderful experience, the staff were great and the food lovely. And as you all know the views and location - one of the BEST in Auckland.

Its such a shame people like this kill something that was a great business/restaurant. Pick up your game McHugh's. I'd be appalled to read continuously bad comments like this.
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Reviewer Marjan370
Absolutely HORRIBLE!!!!!what a waste of money. the food was just disgusting and service was horrible. 2 bar men who were very rude, no smile and no personality. service was absolutely appalling. the venue was old and smelly.horrible experience!!!!
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Reviewer mea2203
Please think twice about having any functions at McHughs Of Cheltenham. The venue and location is perfect, but the staff and customer service is appalling. We recently attended a wedding there and as guests for the wedding we felt we were treated with no respect and the staff there (especially the manager with blond hair) were very very rude! It is a shame that a venue so beautiful and serene can be ruined by poor customer service. If you are thinking about having a wedding there please think again, because if you would like your guests to enjoy their experience I wouldn't have it at this place. Beautiful venue, spectacular location but poor poor poor customer service and everyone knows that the customer service at a restaurant is one of the most important factors to a great experience.
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Reviewer ICE
I will put only one star and I think it is too much for it, because McHughs of Cheltenham has the worst customer service I've ever seen, when I called to book a table for more than 10 people for Easter Lunch 2011, the man on the phone answered me in a tough way and rude and at last he hung the phone without saying goodbye !! The was because I asked him what time you close the hot food buffet ( as last time we went at 1:30 they closed the doors at 2:30 !!! ) so I wanted to know the exact time for Easter Lunch , he replied for that question: If you were not happy with us last time , you don't have to come again and he hung up !!!!! what can we say about that bad attitude !!And by the way I'm putting one star only for the location and the beautiful views of this place.
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Reviewer sarahw
The food was pricey, but had nice taste to it. The service was pretty good alround, but the overwhelming factor of this restaurant for me was the view. I cannot think of anywhere I have eaten that has more stunning views. I can imagine even on a stormy night it would be nice to look out at the water. The night we went the weather was absolutely stunning and the clear skies and light flickering off the water made for a magical night out. We felt on top of the world. I rate it as one of the top meals ive had at a restaurant. What a location!!
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