The first time I went to Mama Loco, everything was great, food tasted good (although a bit pricey for what it’s worth), nice decor and staff seemed friendly. Today however, I was severely disappointed and put off by the customer service.Firstly the food took about 40mins to be served (and the waitress forgot our drinks) and secondly the music was pumped up so much I had to shout to be heard. Also bass was beating so hard my insides were literally vibrating. Lost my appetite and couldn’t eat. When I asked the staff to turn the music down, they point blank said no “it’s our policy to be loud and energetic, if you’re after a intense catch-up maybe this isn’t the place for you, or you could try sitting in the corner outside. We get older people asking the same thing, but we just tell them that this is who we are.”Never had such a nasty experience at a restaurant. No customer service skills whatsoever (they could have at least apologised for the bad experience). I felt completely disrespected. Will not be going back to Mama Loco again. Definitely do not recommend going there if you are after a nice dinner and to socialise.

well, I went to Mama Loco last night for drinks that turned into dinner and a couple of those pitchers of that fruit punch, why not.
There was only 1 server on but luckily the place wasn't too busy, she was well in control and soooo pleasant and professional, every restaurant server should take lessons from her. The food was better than great, I had the hottest sauce they could find, yeah baby but could have been a bit hotter yet. Apparently we were the first 2 people to cope with it. Anyway, the atmosphere and decor is great, on a sunny day you could sit outside, I will be recommending Mama Loco at Albany Westfield mall to everyone.

really looking forward to the opening of Mama Loco - one of their staff members was handing out tapas the other day when I was at the Albany mall and the taste was awesome. Good to see the flavours aren't bland and haven't been dummied down for New Zealand palates! Bring on Mama Loca - I'm ready!