Hi Losa, I am sorry to read that you had a disappointing meal at Iguacu. Our aim has always been to exceed customer expectations so I undertook a full investigation. We noted your request in our booking system that you were taking key clients out and both management staff and our Head Chef were made aware of this and remember your table very clearly. Whilst you arrived at 12, the remainder of your guests did not arrive until sometime later. After everyone arrived our Duty Manager went to approach your table on two occasions however the conversation was very intense and was unable to interrupt so left you to get acquainted for a little longer before she found an appropriate break. According to our electronic kitchen docket your table order was submitted to the kitchen at 12.25pm and ready at 12.55pm (30 minutes is pretty normal for a restaurant of our standard). We count our meal delivery times from when the order is placed, not when the customer is seated. You are correct that two tables did arrive after you but their order was placed before the remainder of your guests arrived which is why their food arrived before yours. The lamb dish you ate has just won the 2012 NZ Excellence in Beef & Lamb Award with the judge claiming it was “a stunning meal”. When you ordered the lamb our Duty Manager explained to you that it was lamb loin which is rolled and served with the fat on it to enhance flavour. She also explained that the dish takes 25 mins to cook. This dish has been so popular we have had difficulty keeping up with demand. The meat is Hawkes Bay grass fed lamb (best quality on the market). The day you dined with us we served over 20 orders of the lamb and received very positive feedback. You might not be aware but one of your guests did in fact state to our Duty Manager when she was clearing his plate that his meal was “delicious” and the gentleman who paid the bill left a very generous tip. I do hope that you will give Iguacu another chance. - Report

You must have caught Iguacu on a bad day -in my opinion still one of Parnells best Restaurants. - Report