I was excited about going to Fusion Cafe and trying out something new as had heard good things about the brioche and coffee. I had arranged a get together with friends (and their children) and had actually googled "child-friendly cafes in Auckland" of which Fusion was recommended. I was really disappointed and actually embarassed that it was my idea to go there. It certainly didn't feel child friendly. "Child-friendly" maybe meant the small cold sandpit and two toys at the back in the courtyard? The brioche was actually delicious as was the coffee, although small and overpriced. The service was quite appalling. We are a friendly group and the lady at the counter was most definitely not. I later found she was the owner. The wait staff were also quite rude and apprently not welcoming of children. Fusion, I would recommend you do your best to remove all reference to being child friendly and perhaps try and find some smiles and cusomer service.

I just had a very disappointing experience at Cafe Fusion in Ponsonby. I met a friend there and between us we had two young children. One staff member who served us was clearly annoyed with having guests with children to serve, she was very rude to us twice during our stay. We did our best to get our two young ones seated and out of the way, and i felt they were both very well behaved for pre schoolers. However I felt uncomfortable the whole time we were at Fusion Cafe and very unwelcome, which is a shame as the coffee was delicious. Can cafes these days really afford to be so rude to paying customers? Even those with young children. We won't be going back.

I have just had a very disappointing experience at Fusion Cafe. It is with some excitement (love trying new places!) that I headed over from the shore to meet friends at the cafe. I was looking forward to seeing the child friendly cafe with my 3 year old. There was a distinct lack of any warmth or welcome from the owner and it felt like we were actually very unwelcome with children when I was expecting the opposite. I thought that our order of a small flat white and kids hot chocolate was very expensive at $8. The owner also gave me the impression that I was only welcome if I was ordering food.Friends that I met also found the owner to be impolite and when we questioned one of the waiting staff about the cost of the drinks, he was smart and rude in his response.Shame...won't be returning to Fusion or advising anyone else to.

I've always found this place quite mediocre at the best of times, and only ever went there because they have a sandpit for the kids and an outdoor area, especially as the inside decor is grubby, and as tasteless as a hippy's spare bedroom. I've been there a lot with the kids, it is handy because you can get your pram down the side without disturbing people. But the food was always basic with little imagination, and service seem to fall apart if you were eating outside. I cut back going there, only going if others wanted to meet there, because the sandpit was often dirty and never refilled, as well as too many sparrows crapping everywhere.

What's stopped me going there forever was when calling past to drop in some foyers for a local event I'm involved with. I acknowledged him and told him I'd like to drop some flyers with the others that were on the counter. The guy says, sure, go ahead. And then some short woman I hadn't seen, presumably the owner, appeared from practically under the counter and started lecturing me on not saying hello to her and her staff. She seemed to enjoy being pratronising and relished be condescending to me. "come on - say hello, it's not that hard", completely jumping in on the interaction I'd already had with her staff member. When I confronted her about this and how rude she was she was unapologetic and smug.

If people want to run cafes and promote them as hubs of the community they should be civil to members of that community, and that's all the time, not just when they're handing over handfuls of cash (and I've handed over hundreds over the years) for their otherwise bland food and service and use of their cat poo infested sandpit.

This relaxed cafe is the perfect place for a weekend coffee and to meet friends. The staff are friendly and the menu is well priced. Its located in a great strip along Jervois road close to some beautiful shops, well worth a visit!

Fusions in Ponsonby is a slightly alternative styled cafe. A good place to meet up with friends with kids as the cafe has a kids area out in the backyard....sand pit and all! Another plus is the area is fenced!

Best best best cafe ever! I love the Vietnamese Salad with chicken, avo, mango and cashews mmmmm Thanks Jo and Gubby