The Zookeeper's Son

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27 reviews
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715 Mt Albert Rd,
Royal Oak

(09) 625 7550

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Reviewer TrueReview
Went there for the first time. No consultation about what wine I wanted and got served the most expensive glass of wine I've ever drunk in a pub! $25 for 2 drinks ( and one was a beer). Staff looked at me with distaste when I queried the cost and clearly couldn't be bothered looking into it, so unsure if I was overcharged or ripped off. Consequently I didn't order any more drinks and made my glass of liquid gold last longer than usual.
The atmosphere was lively, but I can identify with another review which described 'intoxicated oafs'. We also came across them. I'd call them 'intoxicated aggressive morons' but I guess all pubs get them. I got the impression they were regulars and I suppose they are your bread and butter but you won't be getting new patrons with those idiots installed in house. Being told to 'F*** off' by them doesn't really encourage me to try again.
It could have been a great experience since they have done some great things with the place, but it wasn't.
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We had our Christmas Function booked with The Zookeeper’s Son last weekend and it was fabulous!! I’ve visit the bar the first time and I was overwhelmed by the atmosphere and the design of it. It’s very warm and welcoming. We got an area in the upstairs balcony, which was lovely decorated for us. It was a really busy night as 3 other groups where celebrating too. We expected some waiting time for the food because of that and as we were 40 people, but everything got served without any delay. We had the 3 course Christmas set menu. Most of us had the turkey and ham as main which were very tender and good portions. My favourite were the Salt and Pepper Squid as starter. They came in a great flavoured batter on fresh salad. Our waitress of the night (a young girl, maybe 20-25 years, dark blond long hair – I think her name was Hannah?) was very friendly and attentive. The restaurant manager came to check that everything is fine and we are enjoying ourselves. We had a small quiz and came dressed up, what wasn’t a problem at all. We really appreciated that we didn’t had a certain finishing time for our booking and so a dozen staid till late enjoying the live band and some cocktails.We felt looked after and everyone seemed to care, from booking and planning our event, over the service and food on the evening till following up, if we enjoyed our time a couple of days later.Thumbs up for the waiting staff being so hospitable and always having a smile on. It created a warm atmosphere. My daughter works as waitress in a café too and therefore I know how hard it must be on a buzzy night like this. We surely will be back next year and I am more than keen to try the a-la-carte menu with my husband.
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Reviewer jan.maunder
food was passable when it came, we arrived at the Zookeeper's Son around 7pm a group of 20 of us prebooked, our food orders were taken by one member of staff which took some time to complete. In my thinking knowing that they had 20 orders to take, that they would have had more staff taking our orders, na didn't happen. We sat and waited nearly an hour for our food, getting hungrier and hungrier, when we questioned when it was likely to be arriving we were told in about another 40 minutes. Can you believe we have already waited nearly an hour and they want us to wait nearly another. Several complaints were made and the time was cut to 25 minutes, we were still not happy with this and made out thoughts known, which was that a third of us were deciding to give up cancel the ordered meal and go home hungry. This threat had our meals being plated up in the next 10 minutes, quite a change from the original 40 minutes wait we were given first, and the meals did start coming out very quickly ten minutes later. full marks for pulling their fingers out and get our meals on the table, but nil marks for making us feel as if you wanted our custom again, because to my mind if you did you would have offered nibbles and snack food while we were waiting as a gesture of goodwill or offered to taken something off the bill. Which neither of these things were offered the only thing we got was a verbal sorry it had taken so long DISGRUNTLED AQUA-AEROBIC MEMBER.
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Reviewer me123
Daughters took the wife and I to the Zookeeper's Son for the wifes birthday lunch. Well can't say the food was great. The double roasted duck was fatty and horrible. Did not taste great. Best part was the gravy. The portion served needed a magnifying glass to see it. The wifes curry was just a curry, nothing spectacular. Could have bought better from an Indian takeaway. The girls salad had chunks of beetroot and a very bitter red cabbage, not great and not well presented. The prices are high for what you get. The Zookeeper's Son in my opinion is not value for money. I think stick with the burgers, not much can go wrong. Doubt if I will return.
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Reviewer bucda397
We cannot recommend these guys highly enough. We used their upstairs as a venue for our engagement party. After running into many obstacles at other places (such as minimum spends of $5K etc) these guys were a breath of fresh air. They bent over backwards to make sure the event went off well, everyone at the party commented on their excellent service and wait staff, the platters were amazing but generally their whole attitude and willingness to help was what really impressed me. They really made our night a night to remember. Thanks so mcuh!
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Reviewer Gert
The Zookeeper's Son is a great bar in the 'burbs where you get a good mix of people, not too young. The staff are friendly, fun, and deliver fab service! The live music is varied and entertaining, and good for a dance. Great spot for watching international sports. The drinks menu satisfies all tastes and the food is fresh and yummy. It's probably not the closest bar to where I live in Three Kings/Mt Eden but it's worth the short taxi ride to get there!
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Reviewer Brett.H
I went to the Zookeepers son last week for dinner and drinks and had an average time. Firstly, the bar staff were chatting together and playing around for about 5 minutes before they noticed me, and when i did get served they were not very friendly, and inpatient. The food was nice, but there was hardly any meat on my ribs, would have been happy with it if the prices were a little lower. The waiter that served us at one point seemed very inpatient and his friendliness seemed fake. Most of the staff were polite and friendly, although one woman we saw a few times seemed to be literally scowling at us like we had done something wrong, and came across a bit cold and disinterested, plus it didn't help that we could hear her at one point telling off another staff member a few meters from customers. On a better note, the decor at the zookeepers son is really bold and unique, and the bar has a good atmosphere overall. There is also a good selection of beers on tap and wine although i was disappointed that they didn't have the Ned wine range...i would go back again to the Zookeepers son for squid or a pizza,the food is really good even though the prices are a little steep for pub food. I hope next time the staff would be more welcoming and we could feel more comfortable.. Will go back again but will probably have most loyalty to our other local..
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Reviewer yourservice
On a Friday night around 10 30pm, Me and my mate just wanted to have a beer at the Zookeeper's Son for the first time. Staff was nice. Told to leave our beers on the wooden tills on the outside sofa seating area for my mate and i to have a chat while he had a smoke. 4 rude customers sat on our seats, one rude intoxicated oaf drank my beer and handed it to me. wasn't sure if he was mentally challenged or just rude. Bouncers not doing a thing about it. I even complained that they were suppose to kick out intoxicated people out. all they cared about was the " no holding your beer outside in the smoking area" ... I'm suppose to leave my beer in the open for other people to drink. Never going there again.
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Reviewer DaveCatchpole
Hi there,
thanks for your feed back, i would like to apologise for your disappointing experience at The Zookeepers son, we aim to create a fun safe environment for our customers. i would like you to know we are reviewing our systems and making changes so this doesn't happen again to you or anyone else.
Dave Catchpole
Owner/Director The Zookeepers son - Report
The views contained in these user reviews are not endorsed by ViewAuckland in any way and are provided by users who wish to publish their independent views of the respective establishment.


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