The Zookeeper's Son

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20 reviews
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715 Mt Albert Rd,
Royal Oak
Auckland,
1023

(09) 625 7550

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Reviewer yourservice
5/12/2012
On a Friday night around 10 30pm, Me and my mate just wanted to have a beer at the Zookeeper's Son for the first time. Staff was nice. Told to leave our beers on the wooden tills on the outside sofa seating area for my mate and i to have a chat while he had a smoke. 4 rude customers sat on our seats, one rude intoxicated oaf drank my beer and handed it to me. wasn't sure if he was mentally challenged or just rude. Bouncers not doing a thing about it. I even complained that they were suppose to kick out intoxicated people out. all they cared about was the " no holding your beer outside in the smoking area" ... I'm suppose to leave my beer in the open for other people to drink. Never going there again.
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Reviewer DaveCatchpole
5/24/2012
Hi there,
thanks for your feed back, i would like to apologise for your disappointing experience at The Zookeepers son, we aim to create a fun safe environment for our customers. i would like you to know we are reviewing our systems and making changes so this doesn't happen again to you or anyone else.
Dave Catchpole
Owner/Director The Zookeepers son - Report
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5/4/2012
I was really surprised to read The View Auckland review of Zookeepers son as an overall negative one. I have had nothing but positive experiences from the many visits I have had there. The food has always been really, really good and it sounds like you were very unlucky on the day you went. I have never left there feeling I had a small or a poor meal, if anything the opposite which is why I am so surprised. They do great meal deals $10.50 pizza on a Monday, $10.50 Burger night Tuesday, Steak deal on a Wednesday, Ribs on a Thursday and Buffalo wings on a Friday - all the deals are under $15.50. I lived in the area until recently and went there regularly with work colleagues and socially with friends who lived in the area. The staff have always been very friendly and very efficient. The only time I remember food maybe taking a while was on a really busy Friday night. They also do a loyalty card which I signed up for when they opened and get food and drink vouchers emailed on my birthday and a Christmas one also. Overall I think the area was seriously lacking a pub of this standard which provides in my opinion great food, friendly staff and a relaxed fun atmosphere. Keep up the great work guys!
Michelle Quigley
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5/4/2012
Ops I did not hit the star rating button but giving the Zookeeper's Son a 5
Michelle - Report
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Reviewer Cat145
5/4/2012
I recently dined at The Zookeepers Son, The staff were really friendly and food came out really quickly which was great! we had some Pizzas which were really Yummy. We were well looked after and always had a full glass. Definatly recommend to anyone. Thanks guys :)
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Reviewer tahlulah
4/26/2012
Great venue, great food, great location. I live locally and we have been waiting for somewhere like the Zookeeper's Son to open for ages. Always busy and staff always friendly. Between my friends and I we have just about ordered most of the menu and have yet to have a bad experience. The kids menu is great and they supply crayons and colouring in for the kids which is great for our kids. Came here last week with a few mothers from school who were both having a birthday. The nice waiter bought them a dessert each on the house which i thought was great. We will continue to come here and if you haven't been then its worth the trip. Quiz night at the Zookeeper's Son is good too.
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Reviewer LocalLJF
11/8/2011
Great place to go for a social drink after work, time out after Saturday shopping but would have to say even better to go for a meal. Had three great experiences, two with groups of 10 and once with three of us. Service was really great with friendly staff, food arrived in a good time and was excellent. Will continue to frequent, if you haven't tried it you should, also check out their loyalty card!!
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Reviewer Santorini
9/23/2011
I live locally and drive past the Zoo Keeper's Son every so often and think I should go there. I don't have a Rugby buddy tomorrow night can you believe?! So I intend on daring it and heading there. It looks awesome and popular but the reviews on the food sound worrying. Up your game before I come. haha. As long as you have good wine. :-)
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Reviewer kbowdler
8/28/2011
Came home hungry after ordering the Sunday roast. The beef was tough and roast vegetables a minute amount with a about 10 peas and no sigh of any fresh veges such as pumpkin, cauliflower or broccoli. The so called roast kumera and potato consisted of just a few very tiny pieces that did not resemble a nice crunchy roast veg. Wife had fettuccine which was ok. Its a shame as we would come back to the Zoo Keeper's Son if served up a reasonable meal and live handy.Kevin.
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Reviewer bob24
8/20/2011
Food was just great , but service is fair, waitresses must remember there are diners when talking amongst themselves when swearing etc, not much experience staff , but food wise it is just great , . Not too impressed with the service but will try Zoo Keeper's Son again may be will get better service ?.
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Reviewer barebones
8/22/2011
hi Bob24 sorry to read of your poor service experience at the Zoo Keepers Son, can you please ring me to discuss further? 096257511 - Report
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