Live Fish Seafood Restaurant

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10 reviews
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North Wharf,
Jellicoe Street,
Auckland Central
Auckland,
1010


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Live Fish Seafood Restaurant
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Reviewer bbbe
11/07/2012
Came here over the weekend, great place to be. great atmosphere and great service. A quick hand up and the staff noticed straight away. Ordered yum cha items as well as the other dishes and all were fantastic, lots of flavour and good portion. Realized that the restaurant was very busy but didn't wait long at all for our dishes to come out. This restaurant has definately been listening to customer comments and made the effort to improve. Will definately come back again!!
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Reviewer NitaB
3/02/2012
Not happy at all, would not recommend Live Fish Seafood Restaurant and will not go back ever again!!We ordered a live fish at $118/ kg, asked approx how big the fish is, the waiter replied approx 800g ~900g, we thought that is not too bad, then when we went back to our table the waiter caught a 2 kg fish to our table, we replied that is too big for us, then he came back with a 1.8kg and said that is the smallest! We eventually accepted, as we have guests with us, can't be bothered to argue with them, and ruin our dinner. But that is not the worst, the live fish which we spent $198 for it, came in chopped fish pieces, not even a whole fish!!! The other 3 plates of sea food were made the same way!! Very hard to get the tea refilled despite 2 waitresses starred straight at it and pretended they didn't see it!! Very disappointed!! We used one of those groupy vouchers however that is not a reason to provide such a bad service!
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Reviewer Livefish
10/07/2012
Hello NitaB Thank you for posting this review, from this we now know the areas we need to attend to make live fish a better restaurant for our customers.First we would like to apologize for the experience you had during your dinner. We believe that there has been a miscommunication on our side with our staff and have been looked through by our management team to improve our service. From the sound of the served fish, I believe that the fish selected was a grandaddy hapuka and is best served in chopped pieces but again our staff should have informed you about this which leads back to our communication to our customers. From your review, we have gone through a change in procedures and the training in staff, as well as having particular experienced staff to be taking customer orders. On top of that we have trained all staff to be more attentive and friendly to our customers in their service.Again we apologize for the unfortunate experience you have had and wish for you to give us another try. Please email us at info@livefish.co.nz and we will organise a better dining experience for you and your friends/family. - Report
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Reviewer Willske
22/01/2012
Over all environment at Live Fish Seafood was nice, but service was not overly impressing.
had ordered a 6 dish dinner and first 3 dish came within 30minutes which was great, but might be just us as there was an error made in the kitchen that all 6 dish was served and it took a good 50minutes of waiting before they realized the mistake and the other 3dish in the next 30minutes. one more thing that made the evening not so good was once the dishes served it was near impossible to get service on refilling of tea/water. I would not go back to Live Fish Seafood again, as the food was expensive and service was bad!
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Reviewer Livefish
10/07/2012
Hi Willske Thank you for your comments and I believe you came in during NY eve which was a very very busy night as we did almost 330 seatings and our kitchen was trying its best to cope.However we do apologize for this sort of experience and can only move forward with your genuine comments to further improve the waiting time on busy festive occasions.We would like you to come back and you will find many changes has been done. Email us at info@livefish.co.nz and we can arrange a time for a wonderful evening for you and your family/friends. - Report
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Reviewer mungy
15/12/2011
Have just had lunch at Live Fish, the service was amazing lovely, friendly waitress. The service was very prompt. I ordered the Laska seafood pasta dish and it was great, good size packed full of delicious seafood treats,
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Reviewer Livefish
11/07/2012
Thank you! - Report
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Reviewer FoodPirate
27/11/2011
Good food and views! They must have taken into account other reviews. Chilli prawns was very tasty. Will be back to Live Fish!
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Reviewer Livefish
10/07/2012
Thank you :) - Report
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Reviewer an_yue
12/10/2011
Positive:-Service was pretty good-The cocktails are also pretty good-Live Fish Seafood is a very nice looking restaurant with a beautiful view Negatives:-There was quite a bit of dust in my water glass-The food are tasteless; no flavour and not enough seasoning. Everything was bland. The Curry Mussels doesn't have "curry". It just tasted like mussels boiled in white murky water.-Despite the name "Live Fish" with a tank of crayfish on display the crayfish are not fresh. It tasted chewy and tough with no crayfish flavour. I thought I was eating rubber. I have cooked crayfish many times before so I know what they're supposed to taste like when fresh. The crayfish tasted like the crayfish I left in the freezer for months. -The salad got some dirt in it which we left asideUnless you want to feel fancy I don't recommend the food at Live Fish Seafood. If you want somewhere that taste better than Mcdonalds or your local fish and chips shop this is certainly not the place.
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Reviewer Livefish
10/07/2012
Hi Anyue Thank you for your comments.We have taken into your account for the food comments and turned this into a positive result few months ago. We greatly appreciate this.We like you to come back and give us another go. Email us at info@livefish.co.nz. - Report
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Reviewer Prettyinpink
10/10/2011
The pros:
- fresh seafood
- nice decor
The cons:
- expensive
- food arrives Luke warm, never hot
- Very poor service, had to practically jump up and down waiving arms around to get the attention of the waiters
- tea never refilled when we open the cap, had to once again jump and waive to get attention
- we order two dish basically the same and the waitress didn’t even think to warn us
- waitress who took our order was not knowledgeable about the restaurant products
- last dish we had was rushed becos we tried to cancel it
It was absolutely disgusting ! Half the vegetable was raw and sauce not evenly spread out

I’m sorry but running a restaurant like urs word will get around and u r not going to have repeat customers.
I would not recommend anyone to go eat at Live Fish Seafood Restaurant. There are so many nice HK restaurants in Auckland with fantastic service for half the price
I would of complained but my friends took us there and it would of been rude
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Reviewer Livefish
10/07/2012
Hello prettyinpink We appreciate your honest opinion of our restaurant and your dining experience and we see your review as a stepping stone to better Live Fish restaurant.From the opening of the new Live Fish restaurant until now, we have made drastic changes throughout our service, menu, management and general staffing. With our new and updated menu, prices and quality of our have been improved which also complimented by our new talented chefs and kitchen management. Also have gone through changes in our front of house staff making sure all staff are well trained and experienced in attentive and friendly customer service.Please email us at info@livefish.co.nz and give us an opportunity to show our improvements and for us to organise a better dining experience for you and your friends. - Report
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Reviewer EatWell
24/09/2011
Worst dining experience of my life .- 24 September 2011 Food took over 1.25 hours to come after constant nagging - when it did it was poor quality - plastic rice, small portions of chicken - and my daughters mussels had been left off by mistake! My wife's chili sauce had a human hair in it. It was replaced by a bowl of tartar sauce - not cool with chicken! Eventually we left - still with my daughter not having received her meal. i took the time and trouble to clearly outline to the manager the woeful dining experience we had endured. His response was I suppose what you would expect: 'Well mussels do take longer to cook'. No apology or offer to reduce the bill at all.

While one can make short-term gains by having an establishment in the right place at key times - Rugby World Cup ...I suspect Live Fish Seafood Restaurant may find themselves on a long wait for customers eventually.....a bit like my daughter's mussels!
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Reviewer Livefish
3/10/2011
Hello John or EatWell,

First of all on behalf of Livefish we would like to apologise for your experience at our restaurant and we appreciate your comments which will only help us to improve our food and service. On this particular day, we had a rush of tables wanting to have lunch at the same time, and some were large orders. The kitchen was unable to cope with the rush hence the delay and the accuracy details of the food. From this experience we have now added more kitchen staff to cope with this sort of rush and duty manager has been trained how to effectively communicate with customers if there is a waiting time on their meals before actually seating any customers down.

Again we do apologise for this dining experience and we sincerely like you to come back in the near distant future. - Report
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Reviewer Prettyinpink
10/10/2011
I should have listened to your review and saved my money when my friend suggested we go LiveFish
The feedback you received from livefish is appalling ! You deserve your money back or a voucher so Live Fish Seafood Restaurant can make it up to you for your horrific experience.
- Report
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Reviewer Livefish
10/07/2012
First of all on behalf of Livefish we would like to apologise for your experience at our restaurant and we appreciate your comments which will only help us to improve our food and service. On this particular day (rugby world cup season, we had a rush of tables wanting to have lunch at the same time, and some were large orders. The kitchen was unable to cope with the rush hence the delay and the accuracy details of the food. From this experience we have now added more experienced kitchen staff to cope with this sort of rush and duty manager has been trained how to effectively communicate with customers if there is a waiting time on their meals before actually seating any customers down. We had a serious discussion with the particular manager on duty of his unacceptable behaviour. Again we do apologise for this dining experience and we sincerely like you to come back in the near distant future. Email us on info@livefish.co.nz to let us organise a better dining experience for you and your party. - Report
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