Wednesday 15th December 2010!!!My friend and I are frequent visitors to Bistro 65. Our company is in Newmarket, so we go to different places for lunch. We have enjoyed some meals there in the past for their $12 lunch deals. BUT THIS IS THE LAST MEAL I”LL HAVE THERE AGAIN! BOTH MY FRIEND AND I (we will let others know as well!)We went today for lunch, and i ordered Fish n Chips. The batter was thick, not well seasoned and more importantly not cooked right through on one side of the fish.I had told the person at the counter to let him know that the batter was too heavy and not cooked not in a rude manner either. (just a quiet word etC) I then have the manager who came to meet us in such a hostile manner and said “WELL WHY DIDN’T YOU TELL ME WHEN I ASKED YOU!” I only realised this upon eating my meal nearly to the end of the meal (that the batter wasn’t cooked properly)But i didn’t stay to protest. I thought that was quite rude we just walked away. I personally thought this should’ve really been taken in as some constructive critisicm so it doesn’t happen for others.And to let the kitchen know.The manager and her staff look so unhappy and stressed!! They don’t look like they want to be there. The food industry is all about Customer Service. I’ve been in this industry for years. And they’re really losing the basics!!! Of giving a smile and showing a hospitable nature!They really need to learn a lesson as to why Archies…the neighbouring restaurant are still so succesful! We always go to Archies but we thought we’d have a change today.But we will definitely not return – EVER!!!We will let others at our company know that it’s such a HORRIBLE PLACE TO BE AT!!!NEVER AGAIN!They really should come on one of those Restaurant shows to show how they can improve (IMMENSELY) in ****CUSTOMER SERVICE 101!!!****