We had a group booking for 12 people for a friend's birthday. We called 10 mins before we were due to let them know we were on our way and could we add 2 extra people to our table - "no problem" they said. We arrived 15 mins late having struggled with finding parking in Ponsonby at 8pm on a Saturday night to find they'd given our table away - no warning, no phone call to check we were still coming despite having spoken to them 30 mins earlier to say we were on our way. Food was slow to come out and fish and steak overcooked when it did arrive. Maitre d' had given us two large sharing platters as an apology for inconvenience of having to wait for a new table (around 25 mins later) and we then found those platters were added to our bill at the end ($56) along with 3 side orders that no-one on the table had ordered. Luckily someone noticed before we divided up the bill and paid unwittingly. Staff were unhelpful and verging on rude and food was edible but certainly nothing special. A very disappointing night out and we won't be returning despite having had a few good evenings there in the past.